{"id":1627,"date":"2025-06-28T15:34:57","date_gmt":"2025-06-28T08:34:57","guid":{"rendered":"https:\/\/rivergateresidence.vn\/faqs\/"},"modified":"2025-07-24T12:42:08","modified_gmt":"2025-07-24T05:42:08","slug":"faqs","status":"publish","type":"page","link":"https:\/\/rivergateresidence.vn\/en\/faqs\/","title":{"rendered":"Frequently Asked Questions (FAQ)"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>RiverGate Residence \u2013 District 4, Ho Chi Minh City<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Below are answers to the most common questions about our apartments, services, amenities, and policies to help you plan your stay with confidence.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Apartment Types &amp; Rates<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. What apartment types can I rent at RiverGate Residence?<\/strong><br>We offer Studio, 2-Bedroom, and 3-Bedroom serviced apartments\u2014perfect for solo travelers, couples, families, and groups. Rental durations are flexible: daily, weekly, or monthly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2<\/strong>. <strong>How much does it cost to stay at RiverGate Residence per night?<\/strong><br>Nightly rates vary based on apartment type:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Studio apartment: from $33\/night<\/li>\n\n\n\n<li>Two-bedroom apartment: from $63\/night<\/li>\n\n\n\n<li>Three-bedroom apartment: from $95\/night<br>Rates may change during weekends, holidays, or peak seasons.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. What\u2019s included in the rental fee? Are there any hidden charges?<\/strong><br>Our rates are all-inclusive and cover:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Free high-speed WiFi<\/li>\n\n\n\n<li>Building management fees<\/li>\n\n\n\n<li>Access to the pool and gym<\/li>\n\n\n\n<li>Scheduled housekeeping<\/li>\n\n\n\n<li>Fully furnished units with kitchenware<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Are prices calculated per person or per apartment?<\/strong><br>Pricing is per apartment, not per guest. Each unit has a standard occupancy limit, and extra guests may incur a surcharge.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. Will I be charged extra if we exceed the occupancy limit?<\/strong><br>Yes, additional guests beyond the standard limit will be charged a small fee. Extra services like on-demand cleaning or laundry are also optional and may come with added cost.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6. Do rental prices change during weekends or holidays?<\/strong><br>Yes, rates may vary slightly during weekends, peak seasons, or holidays. For the best available rate, please contact us directly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7. Are there special deals if I book directly?<\/strong><br>Absolutely! Contact our team via <strong>Hotline\/Zalo: +84 974 757 572<\/strong> to receive exclusive promotional rates.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Booking &amp; Reservation Policies<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>8. What time is check-in and check-out at RiverGate Residence?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check-in: From 14:00<\/li>\n\n\n\n<li>Check-out: By 12:00 noon<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>9. Can I request early check-in or late check-out?<\/strong><br>Yes\u2014based on availability. Early check-in or late check-out may come with a small fee.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>10. What is your cancellation and refund policy?<\/strong><br>Cancellations made at least 7 days before arrival are fully refundable. Late cancellations may be subject to partial or full deposit deductions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>11. Do I need to pay a deposit to confirm a reservation?<\/strong><br>Yes, a deposit equivalent to two nights\u2019 stay is required to hold your booking.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>12. How can I pay the deposit?<\/strong><br>You can pay via:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bank transfer<\/li>\n\n\n\n<li>E-wallets<\/li>\n\n\n\n<li>Cash (if visiting the property in person)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>13. Are smoking and pets allowed inside the apartments?<\/strong><br>No. Smoking and pets are strictly prohibited inside the apartments and common areas.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Parking &amp; Security<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>14. Is on-site parking available at RiverGate Residence?<\/strong><br>Yes, secure underground parking is available for both cars and motorbikes with 24\/7 security.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>15. How much does overnight parking cost?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Car: VND 150,000\/night<\/li>\n\n\n\n<li>Motorbike: VND 10,000\/night<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>16. Is RiverGate Residence a secure place to stay?<\/strong><br>Absolutely. We have 24\/7 security staff and CCTV surveillance throughout the property.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>17. What documents do I need to check in?<\/strong><br>A valid national ID (CCCD) or passport is required at check-in for all guests.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Facilities &amp; Guest Services<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>18. What facilities can guests use during their stay?<\/strong><br>You\u2019ll enjoy:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Outdoor swimming pool<\/li>\n\n\n\n<li>Fully equipped gym<\/li>\n\n\n\n<li>BBQ and kid\u2019s play area<\/li>\n\n\n\n<li>Co Ba Saigon Caf\u00e9<\/li>\n\n\n\n<li>7-Eleven, GS25, and Pharmacity onsite<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>19. Is WiFi free in the apartments?<\/strong><br>Yes, all apartments include free high-speed WiFi.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>20. Do you offer room service or food delivery?<\/strong><br>We don\u2019t offer in-room dining, but all units have fully equipped kitchens. Food delivery apps are widely available in the area.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>21. What can I do nearby during my stay?<\/strong><br>Walk along the scenic Saigon River, work out at our gym, relax by the pool, or explore dining, shopping, and nightlife in District 1\u2014just 5 minutes away.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udc49 Need Help or Have Special Requests?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019re here for you. Contact us anytime:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udcde <strong>Hotline \/ Zalo \/ Viber \/ WhatsApp:<\/strong> +84 974 757 572<br>\ud83d\udce7 <strong>Email:<\/strong> <a>info@rivergate<\/a>residence.vn<\/p>\n","protected":false},"excerpt":{"rendered":"<p>RiverGate Residence \u2013 District 4, Ho Chi Minh City Below are answers to the most common questions about our apartments, services, amenities, and policies to help you plan your stay with confidence. Apartment Types &amp; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1543,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/template-fullwidth-boxed.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-1627","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/rivergateresidence.vn\/en\/wp-json\/wp\/v2\/pages\/1627","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rivergateresidence.vn\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rivergateresidence.vn\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rivergateresidence.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rivergateresidence.vn\/en\/wp-json\/wp\/v2\/comments?post=1627"}],"version-history":[{"count":0,"href":"https:\/\/rivergateresidence.vn\/en\/wp-json\/wp\/v2\/pages\/1627\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/rivergateresidence.vn\/en\/wp-json\/wp\/v2\/media\/1543"}],"wp:attachment":[{"href":"https:\/\/rivergateresidence.vn\/en\/wp-json\/wp\/v2\/media?parent=1627"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}