RiverGateResidence.vn respects and is committed to protecting the privacy of our guests in accordance with applicable Vietnamese laws. This Privacy Policy explains how we collect, use, store, and protect personal information when guests contact us and use our accommodation services.
1. Information We Collect
Our website does not offer user registration, online account creation, or contact forms. We do not collect personal information directly through the website.
Guests may voluntarily provide information when contacting us through:
- Hotline: +84 974 757 572
- Zalo
- Facebook Messenger
- Email: [email protected]
The information provided may include:
- Full name
- Phone number
- Email address (when communicating by email)
- Intended stay dates
- Reservation requests or accommodation inquiries
- Information required for temporary residence registration during check-in
2. How We Use Information
Guest information is used solely for the following purposes:
- Responding to inquiries and providing accommodation information
- Confirming reservations
- Assisting guests before, during, and after their stay
- Completing temporary residence registration and guest reporting requirements under Vietnamese law
- Communicating information related to accommodation services
We do not use guest information for unsolicited marketing or advertising purposes.
3. Information Security Commitment
We are committed to:
- Not selling, renting, or sharing guest information with third parties for commercial purposes
- Using personal information only for the purposes described in this policy
- Disclosing information only when required by competent government authorities in accordance with applicable laws
- Implementing appropriate technical and organizational measures to protect personal information
Guest information is stored securely within our internal systems, including email platforms, messaging channels, and reservation management systems, and is accessible only to authorized personnel.
4. Information Storage and Retention
Guest information is retained for the following purposes:
- Supporting guests before, during, and after their stay
- Complying with temporary residence registration and legal reporting obligations
Information is retained for the duration necessary to provide services and for any legally required retention period. Information will be securely deleted when it is no longer required, when legal retention obligations expire, or upon a valid request from the guest where applicable.
5. Guest Rights
Guests may request to:
- Review the personal information they have provided
- Correct or update their information
- Request deletion of their information
- Request that processing of their information be restricted or discontinued where permitted by law
Requests may be submitted to:
Email: [email protected]
Hotline: +84 974 757 572
6. Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in legal requirements or operational needs.
Any updated version will be published on RiverGateResidence.vn and will become effective upon publication.
